Terms and Privacy Policy

PRIVACY POLICY

    • "Trust a Quote" is a trading style of Benefits Direct Ltd and acts as an affiliate for introductions to Quotatis Ltd and therefore accepts no liability what so ever of any loss damage as a result of using a Quotatis contractor.

    • Please continue to use this website only if you agree to the Quotatis privacy and data terms below.

    • Quotatis collects and uses the personal information that you submit online as described herein. Quotatis reserves the right to modify the terms of this policy at any time. Such modifications shall become effective immediately upon posting. Your continued use of, or registration with, Quotatis shall constitute your acceptance of these terms. If you do not agree to the terms of this policy, in whole or in part, you are not authorised to use the website and should terminate registration by following the opt-out instructions.

    • We are Quotatis Limited (trading as Quotatis, Quotatis UK) and our registered address is Suite 1, Joseph King House, Abbey Farm Commercial Park, Horsham St Faith, Norwich, Norfolk, NR10 3JU.

    • In order to contact us about any issues relating to data policies, please contact the Information Privacy Officer at privacy@quotatis.co.uk, or the postal address set out above.

    • Quotatis takes the privacy of its customers’ data very seriously. Please read the following policy to understand how we will treat your personal data after it has been collected by us through your use of one of our distribution channels. Those distribution channels will include our website, our SMS and any other distribution channel or associated partner company we may introduce or be associated with from time to time. If this policy changes then we will let you know via our homepage but we assure you that we only use your data as specified here and for our legitimate business reasons.

WHEN DO WE COLLECT DATA?

  • In any of the above cases the data we collect could be personal data.

  • We can collect data on you from a variety of different sources. These include:

      • When you purchase products or services from the site or via any of our other distribution channels or associated partner companies,

      • When you become a subscriber to our services or that of any of our associated partner companies,

      • When you speak to our customer services personnel or that of any of our associated partner companies,

      • Via explicit data capture measures, for example by entering competitions and completing surveys,

      • Via implicit data capture measures such as studying which pages you read the most and the use of cookies.

WHAT DO WE DO WITH YOUR PERSONAL INFORMATION? :

      • When you give us any personal data as indicated above or purchase any product or service provided by an associated partner company via the site, we may need to collect information about you to process the transaction, fulfill your order and provide you with the services you expect then and in the future. This information may include, but is not limited to, details such as your name, your address, your phone number and your credit card details.

      • The nature of our services means that we will provide your contact details to third party contractors who may provide services for you as requested on our websites.

      • The information that we will collect about you includes: Your name, address, phone number and e-mail address. We will endeavour to keep your details as up-to-date as possible but appreciate your help by keeping us informed of any changes in your details. In order to ensure the data we hold on you is up to date and complete we may use third-parties to amend and append data. Should you find any inaccuracies, please let us know and we will correct or delete them promptly.

      • Calls to Quotatis may be recorded for quality or training purposes.

      • When you become a subscriber we will send you our e-mail e-newsletter and details of other special offers which we may think may be of interest to you. You may always opt-out of receiving these.

      • When you subscribe to our SMS services we will send you by SMS. MMS, EMS or voice-message our m-newsletter and details of other special offers which we may think may be of interest to you. You may always opt-out of receiving these.

      • We will always get your opt-in consent before we share your personal data with any company outside the Quotatis group of companies for marketing purposes.

      • Quotatis retains and uses your personal information to provide you with the best remote commerce (including electronic and mobile commerce) experience by providing you with a personalised service and to give you details of offers which we think will be of interest to you. We may also use the information to process any transactions you undertake with us and for internal administration and analysis. For quality assurance and training reasons we may record any of the calls you make to us.

      • We will not sell, rent or trade your information to third parties for marketing purposes unless you expressly consent to us doing so and we feel you would benefit from these third party offers.

      • We will retain your personal information for as long as required to fulfill the service, for accountability purposes and for as long as you interact with the Quotatis brand, this could be via reading, responding or engaging with emails/social post/website. Based on this your data may be retain indefinitely

      • If you are concerned about the use of your personal data you should contact Quotatis directly on privacy@quotatis.co.uk in order to resolve the matter. If the situation is not resolved then you could contact ICO.

IMAGE USAGE

      • You grant Quotatis and its customers a non-exclusive, royalty-free, transferable, sublicensable, worldwide license to use, store, display, reproduce, re-pin, modify, create derivative works, perform, and distribute your images upload to Quotatis (and partners sites) solely for the purposes of operating, developing, providing, marketing and using the Quotatis and third party Products. Nothing in these Terms shall restrict other legal rights Quotatis may have to images, for example under other licenses. We reserve the right to remove or modify Images for any reason, including Images that we believe violates these Terms or our policies.

HOW LONG WE KEEP IMAGES

      • Following submission of images, or if you remove any images from Quotatis, we may retain images for a commercially reasonable period of time for backup, archival, or audit purposes. Furthermore, Quotatis and its users may retain and continue to use, store, display, reproduce, re-pin, modify, create derivative works, perform, and distribute any of your images that other users have stored or shared through Quotatis and/or third parties.

SECURITY

      • We care about the security of our customers. While we work to protect the security of your content and details, Quotatis cannot guarantee that unauthorized third parties will not be able to defeat our security measures. Please notify us immediately of any compromise or unauthorized use of your details.

WHAT IS OUR LAWFUL BASIS FOR PROCESSING?

      • We may process your data for the purposes of performing the services you request of us and for referring you to appropriate providers. In this case our lawful basis for processing your data is the performance of a contract with you, or as is necessary for our legitimate interest if we are recovering a debt due to us.

      • We may process your data to manage our relationship with you, including notifying you about terms and conditions or privacy policies, and asking you to leave a review or take a survey. In this case our lawful basis for processing will be the performance of a contract with you, compliance with a legal obligation, or as is necessary for our legitimate interests to keep our records updated and to study how customers use our services.

      • We may deliver relevant content and advertisements to you and make suggestions and recommendations to you about goods or services that may be of interest to you. In this case our legitimate basis for processing might be consent (where you have consented for us to do so) or a legitimate interest (to study how customers use our website and services, to develop them, to grow our business and to inform our marketing strategy.

      • Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests.  We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).  You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

      • Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

      • Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

COOKIES 

      • Each web site owned and operated by quotatis.co.uk & those of associated partner companies uses cookies. A cookie is a small text file of which there are three types:

      • Session cookies: These are used to maintain something called session state. If you consider your journey through the site to be a conversation with us and this cookie just reminds the site where we were in that conversation (for instance if at some point in the conversation you asked us to add a product to your shopping basket, next time you click on the basket it is still there). These are required for the site to function but are not used in any way to identify you personally.

      • Permanent cookies: These store a few numbers on your hard drive. You can view them by looking in the cookies directory of your browser installation if you are interested. They last for a long time and each time you come to our site you send us a copy of them. We use them to identify you between visits. For instance if you were looking at a specific product last time you were on the site and we subsequently have a related ‘offer’ which may interest you we may use this cookie to recognise you and show you our this offer. They are not required for the site to work but may enhance your experience. We do not store any personal data in these cookies, just a unique number that identifies you to us.

      • Third Party Cookies: From time to time we carry advertising from third parties on our website. Occasionally they may send you a cookie. We have no control over these.

      • Although you cannot block “session” cookies as they are required for our site to function correctly you can configure your internet browser so that it can reject both “permanent” and “third party” cookies. How you do this will depend upon the internet browser you use (for example, Internet Explorer 5, Netscape 4 or Opera etc) and it is therefore impractical for us to detail here how you can reject those cookies. Please refer to the relevant internet browser manufacturer’s website where you should be able to receive all the information you need.

      • Advertising cookies: they allow management of advertising included by third parties, such as Facebook and our advertising partners, in a web platform or our Services. These cookies are used to limit the frequency and organize how users receive these ads.

      • Behavioral advertising cookies: they allow management of advertising included in a website, application, or platform. These cookies store information on user behavior that is obtained through continuous observation of their surfing habits, which allows profiling to display advertising that might be of interest to the user.

      • Third parties such as Facebook and our advertising partners may use cookies in and outside of the Services for the aforementioned purposes, which include the collection of your information regarding online activity in the different sites, and the use of that information to provide ads in our Services or in other sites about products and services that may be of interest to you.

      • In particular, Quotatis uses the following third party cookies to collect information with statistical purposes about your use of the web platform and to include advertising in our Services:

      • Google Analytics of Google, Inc., is a company whose headquartered in 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States, which is used to provide statistics and analysis about the number of visits, their duration, your socio-demographic data (language, location, Internet supplier…), etc.

      • Facebook, Inc. is a company headquartered in 1601 Willow Road, Menlo Park, California, United States. When our users use our Services through Facebook’s web platform, Facebook may use cookies for different purposes. You can find Facebook’s cookies policy in the following link: https://www.facebook.com/policies/cookies/

SOCIAL MEDIA

If you share our content through social media, for example by liking us on Facebook, following or tweeting about us on Twitter, or sharing on LinkedIn, those social networks will record that you have done so and may set a cookie for this purpose.

In some cases, where a page on our website includes content from a social network, such as a Twitter feed, or Facebook comments box, those services may set a cookie even where you do not click a button. As is the case for all cookies, we cannot access those set by social networks, just as those social networks cannot access cookies we set ourselves.

LOG FILES

Our systems automatically gather some anonymous information about visitors, including IP addresses, browser type, language, and the times and dates of webpage visits. The data collected does not include personally identifiable information and is used, as described above, for statistical analysis, to understand user behaviour, and to administer the site.

GOOGLE ANALYTICS

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. Further information about Google’s privacy policy may be obtained from http://www.google.com/privacy.html.

THIRD PARTY ADVERTISING :

Ads appearing on the quotatis.co.uk website are delivered to you, on our behalf, by our associated partner companies. Information about your visit to this site, such as number of times you have viewed an ad (but not your name, address, or any other personal information), is used to serve ads. To opt out of third party advertising, visit the doubleclick website.

COLLECTION OF INFORMATION

Quotatis only collects personal information which you provide in response to specific information requests on Quotatis. This information may include, among other things, name, address, phone number and email address. In addition, we may collect your IP address and other information through the use of electronic “cookies.”

USE OF INFORMATION

Quotatis screens the third parties with whom it shares personal information but makes no guarantee about their use and protection of your personal information or their willingness or ability to abide by our privacy policy. Also, Quotatis is not responsible for the content or privacy practices of any websites to which Quotatis links.

DO NOT CALL REGISTRY COMPLIANCE

You fully understand that Quotatis are unable to match you with suitable contractors without passed your details to them so they can contact you. By registering with Quotatis through this website (and other Quotatis sites) you are consenting to receive phone calls from Quotatis and its business partners as permitted under do-not-call regulations and thereby registrants waive their right to file a claim with the FTC or any other agency in reference to these calls or contacts.

OPT-OUT OPPORTUNITY

Quotatis registrants may opt-out of receiving further e-mail communications from Quotatis at any time by following the “unsubscribe” instructions in any Quotatis e-mail received by registrant. Please note that unsubscribing from the Quotatis email list does not automatically unsubscribe you from an email list of our affiliates, business partners, or other third parties. Please read the email carefully to find out which list you are unsubscribing from. You may opt-out of other direct contact from us, including, without limitation, contact by phone or communications via postal mail, by sending written email notice to newsletter@quotatis.co.uk. Please note that it may take up to ten days to process your request. Your request to be removed from future communications applies only to communications directly from Quotatis. You should contact our affiliates, business partners, or other third parties directly for opt-out instructions.

SECURITY

Quotatis regularly monitors its website and databases for fraud, abuse, and unauthorised use of information to protect your personal information that is under our control.

ASSIGNMENT

In its sole discretion, Quotatis may transfer, sell or assign your personal information collected on and through this website to one or more third parties, as a result of the sale, merger, consolidation, change in control, transfer of substantial assets, reorganization or liquidation of Quotatis.
The Privacy Notice posted on this site was updated on or about May 19, 2018.

CONTACTING YOU

In order to assist with the speedy processing of your enquiry Quotatis will contact you via the following methods:

 

  • Automatic Call

  • Telephone

  • SMS

  • Email

  • By submitting your enquiry on the Quotatis site or from one of our partners you consent to be contacted using one or all of these methods to assist you with your request for home improvement quotes.